Subscription Dates and Tenant Access

Full guide: see Subscription Duration and Status for how the period is measured and why stored status can lag behind, and What Happens When Your Subscription Expires for the complete per-operation table.

Subscription status and dates form the central plan-access gate, together with the tenant's own status. The latest subscription is evaluated; the gate distinguishes missing, not-started, expired, suspended, cancelled, and unassigned-plan states.

The access gate

Your organization can use Survanta normally while both of these are true:

Your tenant status is Active.
An Active subscription has started (CurrentPeriodStart <= now) and has not ended (CurrentPeriodEnd > now), or a Trial has no TrialEndsAt or a future trial end.

If either is not true, your organization is treated as not active and new operations are blocked — regardless of how much of your usage limits remains.

What is blocked when expired or suspended

When your subscription has expired, or your organization is suspended, the following are blocked:

Creating new surveys.
Activating or publishing surveys.
Submitting new responses (from researchers, mobile apps, and public links).
Fetching survey runtime data through the app or API.
Researcher operations that depend on active tenant access.

What is preserved

Your surveys, responses, users, and files are not deleted.
Explicit recovery route keys remain allowed: current/expired plan, billing, invoices, plan requests/requests, renewal, upgrade, contact-platform, and support.

A future valid-until date reactivates a subscription only when its stored status is Expired. Subscription suspension/cancellation and tenant suspension require their own valid lifecycle action.

How dates are set and shown

A Platform Admin operating through a validated selected-tenant context can set CurrentPeriodEnd. A past date changes an Active/Trial subscription to Expired; a future date reactivates an Expired subscription.
An authorized tenant user can inspect current operational subscription details under Current subscription and Invoices.

Subscription vs. usage limits

It helps to keep the two ideas separate:

Subscription/dates decide whether you can operate.
Usage limits decide how much you can do while you are operating.

A renewed-but-fully-used plan will still block new usage of any limit you have reached, and an active plan with capacity will still be blocked if the subscription has expired.

Three restrictions that are not expiry

Alongside expiry, a platform administrator can place your organization into one of three states. None of them deletes anything: your surveys, responses, files, links, API keys and user accounts are all preserved, and each state is lifted by the platform team rather than by you.

Subscription pause

Your subscription time stops. While paused, no billing cycle advances, nothing renews, no scheduled plan or limit change takes effect, no allowance resets, and no purchased add-on runs down. Operational features are unavailable, and public links stop working for the duration.

Nothing is lost. When the platform team resumes your subscription, every date moves forward by exactly the time it was paused — including your period end, your allowance window, any scheduled change and any add-on you had bought. You are not charged for the pause and you do not lose a single day of what you paid for.

While paused you can still open your billing pages, invoices, orders and support, and you can still read the records your organization has already produced.

Admin only

Your subscription keeps running normally — billing, renewal and add-ons are unaffected. What changes is who may use the organization: ordinary members are blocked, and a Tenant Admin keeps a reduced administrative and recovery view so they can see the situation and contact the platform team.

Public survey links, portal and viewer links, and integrations are not affected by Admin Only.

Suspended

All access to the organization stops — every member including administrators, and every public link, portal, viewer and integration. Your subscription itself keeps running unless it is separately paused.

Nothing is deleted and no password, token or API key is cancelled. Everything works again, unchanged, the moment the platform team restores access.

Telling them apart

State	Subscription time	Who can use the organization
Paused	Stopped, and returned in full on resume	Nobody operationally; administrators keep billing and support pages
Admin only	Running normally	Administrators only, on a reduced surface
Suspended	Running normally	Nobody, until the platform team restores access

A pause and a suspension can apply at the same time. They are independent: lifting one does not lift the other.

Subscription Dates and Tenant Access