Users and Storage Limits

These two limits control the size of your team and how much file storage your organization can use. Both are actively enforced.

Maximum users

What it controls: the number of active users in your organization.

• Who it affects: tenant admins who add or invite users.
• When it applies: when a new user is being added or activated for your tenant.
• What happens when reached: adding another user is blocked. Existing users keep their access.
• Tip: if you have inactive accounts you no longer need, deactivating them frees capacity for new users.

Maximum storage

What it controls: the total amount of file storage (in bytes) your organization can use for uploaded files.

• Who it affects: anyone who uploads files (for example, attachments and survey media).
• When it applies: when a file upload would push your total storage over the quota.
• What happens when reached: the upload is rejected. Files already stored are kept and remain accessible.

How to see your usage

• Tenant admins can review user counts and storage consumption on the dashboard overview and analytics/usage pages, with warnings as you approach a limit.
• Platform admins can adjust these limits per plan or per tenant.

Special values

• MaxUsers = -1 bypasses the tenant user-seat count. In tenant add/invitation flows, 0 or a missing key grants no new-user capacity.
• MaxStorageBytes = -1 is treated as unlimited by storage reservation. 0 grants no tenant storage capacity.
• Current catalog bounds start at 0; administrators should not assume -1 is selectable through catalog-backed plan configuration.

Related Topics

• Understanding Your Plan Limits
• File Upload Limits
• What Happens When a Limit Is Reached
• How to Request More Capacity