What Happens When Your Subscription Expires?
First, what does not happen
Expiry is not an account closure and not a deletion. When your subscription lapses, Survanta keeps every one of the following exactly as it was:
- Your organization and all of its settings
- All user accounts — nobody is removed or locked out of signing in
- All surveys and every published version of them
- All collected responses and answers
- All uploaded files
- All field tasks and their history
- All public survey links and viewer links
- All orders, invoices, payments, and subscription history
Nothing is deleted, archived away, or made unrecoverable. Renewing restores service to exactly the state you left it in.
The right way to describe expiry to your team is:
"Our organization's paid service period has ended."
Not: "Our account has been disabled."
What stops, and what keeps working
The organizing principle is simple: you can still read what you already have; you cannot collect or advance new work.
| Operation | After expiry |
|---|---|
| Organization admin sign-in | Works |
| Team member sign-in | Works |
| Dashboard access | Works |
| Viewing existing surveys, responses, and files | Works |
| Billing pages | Available to users with billing permission |
| Invoices and orders | Available to users with billing permission |
| Renewal | Available to users with billing permission |
| Create a survey | Blocked |
| Edit a survey | Blocked |
| Add or edit questions | Blocked |
| Add or edit sections | Blocked |
| Add or edit question groups | Blocked |
| Add or edit choices | Blocked |
| Publish or republish a survey | Blocked |
| Open a survey in the web survey player | Blocked |
| Submit a response from the web survey player | Blocked — nothing is saved |
| Move a response through review on the web | Blocked — the response does not change |
| Mobile app sign-in | Works |
| Mobile survey list | Works |
| Mobile survey download (runtime) | Blocked |
| Mobile response submission | Blocked — nothing is saved |
| Mobile survey definition export | Blocked |
| Mobile file upload | Blocked — no file is stored |
| Field task list | Blocked |
| Field task completion | Blocked — the task stays open |
| Review workflow transitions | Blocked — including approval |
| Viewing your own past submissions in the app | Works |
| Public survey link — collecting responses | Blocked |
| Viewer link — reading results | Blocked |
Recovery pages — current plan, billing, invoices, orders, plan requests, renewal, payment, upgrade, contact, and support — are deliberately kept reachable. An expired organization is never locked out of the path that fixes the problem.
The 60-day window, and what comes after it
Expiry happens in two stages. Neither of them deletes anything, and neither of them lets your organization do more than it could the moment the subscription lapsed.
For the first 60 days your organization is in a grace period. Everyone can still sign in, and every page you used before stays readable — your surveys, your responses, your analytics, your team settings, your access links, your subscription history and your invoices. What you cannot do is start anything new: no new surveys, no new responses, no publishing, no uploads.
After 60 days the pages that configure how your organization operates — mobile settings, organization data, users and invitations, access links and tokens, lookups, field tasks, notifications, integrations, and the Survey Builder — stop opening until you renew. Everything your organization produced stays readable exactly as before, and so does everything you need in order to renew.
| First 60 days | After 60 days | |
|---|---|---|
| Sign in | Yes | Yes |
| Your surveys, responses and analytics | Read | Read |
| Subscription history and invoices | Read | Read |
| Renewal, orders, offers, support | Yes | Yes |
| Settings and operations pages | Read | Closed until renewal |
| Creating anything new | No | No |
A banner at the top of your dashboard tells you the exact date your subscription expired, which of the two stages you are in, and how many days of the window remain, with a direct link to renew.
Renewing at any point restores everything immediately. See Renewing Your Subscription and Data Safety and Recovery.
Blocked does not mean half-done
A blocked action does not leave anything behind. Survanta checks the subscription before it touches any data, so a refused request produces:
- No partly-created response and no orphan answers
- No file record and no leftover file in storage
- No field task marked complete, and no completion time or actor recorded
- No partial review step and no change to a response's revision history
This has been verified by comparing the full database before and after a round of blocked operations: nothing changed.
What your team will see
- On the website: a clear message explaining that the organization's subscription needs renewal. Pages you can still read continue to load normally.
- In the mobile app: a specific "subscription expired" result that a well-built app turns into a "renewal required" message. Queued offline responses are kept, not discarded.
- On a public survey link: visitors see only a neutral "this survey link is unavailable" message. Your billing situation is never disclosed to respondents.