Response Limits
Your plan can cap how many survey responses your organization can collect within a period. This limit is actively enforced.
Maximum responses per period
What it controls: the number of new QuestionnaireInstance records accepted within the configured usage period.
- Who it affects: every response channel — field researchers, mobile apps, and public survey links all count toward the same total.
- When it applies: when a response is being submitted.
- What happens when reached: new submissions are blocked with a clear message until the next period begins or the limit is raised. Responses already collected are kept.
Which period is used
The counting window is chosen automatically:
- Billing/subscription period — if your subscription has a defined current period, responses are counted from the start of that period.
- Calendar month fallback — if an eligible subscription period start is unavailable or invalid, the resolver uses the start of the current calendar month.
When a new period starts, the base allowance becomes available again. Purchased response-credit balances do not reset: units already consumed remain spent across periods until the grant is exhausted or expires.
Notes
- Re-submitting the same response (an automatic retry that is recognized as a duplicate) does not count twice.
- Existing responses are never deleted when the limit is reached or lowered.
Special values
- New responses require a usable subscription and current effective Responses capacity. A missing allowance or effective value of
0refuses new collection; existing responses remain stored. - A valid independent grant can provide capacity above a zero base, subject to its remaining purchased-credit balance. Expired or not-yet-active grants do not count.
- Only an explicit
-1numeric entitlement on a resolved plan means unlimited; other negative values are invalid. - Catalog-backed plans use the configured quota; the active catalog range is
0to 250,000.
How to see your usage
- Tenant admins can compare response usage with the effective plan limit in dashboard usage views.
Saved and scheduled report limits
Plans also define three reporting allowances under Responses & Reports:
- Saved Reports is the number of report definitions the organization can store. A saved report keeps its configuration and runs against current authorized data; it is not an Active/Inactive item.
- Active Scheduled Reports is the number of saved-report schedules that can be Active at the same time. A Paused schedule does not consume this allowance, and a saved report with no schedule does not consume it.
- Scheduled Report Sends Per Month counts one successfully dispatched recipient as one send. Both To and CC recipients count. Failed dispatches do not consume a send, and retrying the same logical recipient delivery does not double-charge it.
Exact send examples:
3 To recipients = 3 sends2 To + 2 CC = 4 sends1 recipient with XLSX + PDF + CSV = 1 send
Attachment count and selected formats never multiply recipient-send usage. Before a scheduled occurrence generates or dispatches a report, Survanta checks that enough monthly sends remain for the complete final recipient list. If the occurrence needs more sends than remain, no arbitrary subset is sent.