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Plans & Billing

Add-ons & Extensions

A published guide from Survanta's public documentation.

Add-ons

The current commercial model does not have standalone AddOn or TenantAddOn records. Extra capacity is purchased as priced Limit lines in a CustomPlan or LimitIncrease order.

What Are Add-ons?

The active Limit catalog can price additions such as:

  • Additional Storage — Increase your file storage quota beyond what your base plan includes.
  • Extra Integration API Clients — Add more API client slots if your integrations require multiple concurrent connections.
  • Extended Response Capacity — Increase the number of survey responses your plan can collect.

An available LimitPrice, market/currency price, and catalog bounds are required. Each LimitPrice row can carry its own discount percentage, which applies only to that limit's own order lines: a limit discount is never inherited from a plan, and a plan duration discount is never applied to a limit line. There is still no add-on entity and no add-on-specific discount. “Add-on” is a user-facing description here, not a separate current product entity.

How Add-ons Are Configured

Use the unified order workflow:

  1. Open /Tenant/Orders/Create.
  2. Choose Limit Increase for an existing subscription, or Custom Plan for a tailored plan.
  3. Select the desired Limit values and submit the draft order.
  4. A Platform Admin reviews the order. Approved capacity is applied only after the full invoice payment is recorded or its proof is verified.

Viewing Your Active Add-ons

Capacity purchases are visible through the owning records:

  1. Open /Tenant/Orders to view order type, status, and priced lines.
  2. Open /Tenant/Invoices to view the matching invoice lines.
  3. Open /Tenant/Subscription to view the applied entitlement snapshot after payment verification.

Add-on Invoicing

Each commercial order owns exactly one invoice. Purchased capacity appears as immutable InvoiceItem line snapshots on that invoice; it is not attached to a recurring add-on record.

Removing an Add-on

The current LimitIncrease settlement validates increases; it is not a self-service decrease/removal flow. Use a plan-change order or contact a Platform Admin for a separately agreed change. No automatic next-cycle removal behavior is implemented.

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