How to Request More Capacity
When your organization needs more than your current plan allows, there are a few ways to get more capacity. This page helps you choose the right path; each path has a detailed page of its own.
Choose the right path
| Your situation | Best path |
|---|---|
| You need one or two specific limits raised (more users, storage, surveys, responses, API clients) | Submit a limit increase request. |
| Your needs have grown across many limits, or you want a tailored plan | Submit a custom plan request. |
| You want separately priced Limit capacity | Add Limit lines through a limit increase or custom plan order; there is no standalone current add-on entity. |
| Your subscription has expired and you need access restored | Use an allowed recovery surface to create the appropriate commercial order or ask a Platform Admin to set a valid future end date. |
How requests are handled
Capacity changes use the unified commercial order workflow:
- Create a tenant order at
/Tenant/Orders/Create, or use/CommercialOrders/CustomPlanfor the website custom builder. - Submit the draft for Platform Admin review.
- Approval issues the existing draft invoice as Unpaid; there is no separate request conversation entity.
- Submit cash-payment proof or have a Platform Admin record the full cash payment.
- Verified settlement applies the order and updates the subscription entitlement snapshot.
See your current usage first
Before requesting, check where you actually stand:
- Tenant users with billing permission can inspect the effective subscription at
/Tenant/Subscriptionand use available usage views; no universal proactive-warning schedule is guaranteed. - Knowing your current value and the value you need helps the admin act quickly.
Detailed guides
- Limit Increase Requests
- Custom Plan Requests
- Add-ons & Extensions
- Plans Overview
- Invoices
- Subscription Expiration