User Limits — Tenant Admin
Overview
Your Applied subscription entitlement snapshot defines usage limits and capabilities for the organization. Later plan-catalog edits do not silently change it. Tenant dashboards currently summarize key usage rows, while enforcement services also use the broader active 17-key catalog.
Limits Tracked
| Limit | Description |
|---|---|
| Users | Maximum number of user accounts in your organization |
| Storage | Maximum file storage capacity allocated to your organization |
| Surveys | Maximum number of surveys you can create |
| Responses | Maximum accepted tenant responses in the entitlement's configured usage period (MaxResponses), not per individual survey |
| Integration API Clients | Maximum number of external API integrations (if enabled) |
Active Limit Groups and Capabilities
The active catalog is organized into six groups:
- Survey operations: total surveys and concurrently active surveys.
- Responses and reporting: tenant response capacity and Excel-export capability.
- Team: active users.
- Storage: total managed storage, one-file upload size, and file-compression capability.
- Access and integrations: public single-survey links/QR, Portal tokens, Viewer tokens, integration clients, Reports API, and Raw Response API.
- Communications: tenant notification batches, recipients, and mobile pushes.
The four capabilities CanExportExcel, CanCompressFiles, ReportApiAccess, and RawResponseApiAccess are normal limit values: 1 enables and 0 disables. There is no parallel PlanFeature entitlement.
Viewing Your Current Usage
- Open User Limits from the dashboard navigation.
- Each limit is displayed with a usage bar showing current usage versus maximum.
- Interpret warnings and percentages shown by the current page; source verification does not establish a universal 90% warning threshold for every limit.
What Happens When You Reach a Limit
- Users: The Invite User button is disabled. Existing users continue to work normally.
- Storage: File uploads are rejected until space is freed or the limit is increased.
- Surveys: New surveys cannot be created. Existing surveys remain fully functional.
- Responses: Creating a new persisted questionnaire instance, including a new response draft, consumes tenant
MaxResponsescapacity for the configured period. Preview/read and editing or resuming an existing instance do not consume another slot. Once capacity is reached, new responses across the tenant are rejected; it is not isolated to one survey. - Active surveys: Activating another survey is rejected when
MaxActiveSurveysis reached, even if totalMaxSurveyscapacity remains. - Tokens, integrations, and notifications: Their create/send paths enforce their own active-count or usage-period limit and applicable Boolean capability.
Count-and-create paths for users, surveys, responses, token scopes, integration clients, and notification operations use a tenant/resource transaction coordinator before the final count/write decision. Storage instead uses reservation and reconciliation. A rejected boundary operation should not partially create the related resource.
Requesting a Limit Increase
If you need higher limits than your current plan provides:
- Go to Billing Requests.
- Click New Request → Limit Increase Request.
- Describe which limit you need increased and by how much.
- Submit the request.
A Platform Admin reviews the commercial order. A plan change or limit increase affects runtime only after the order reaches Applied and updates the frozen subscription entitlement snapshot. The current schema has no separate temporary-override entity with automatic expiry.
Plan Upgrade vs. Override
- Plan Upgrade: Moves your organization to a higher subscription plan with higher base limits. Affects billing.
- Tenant-specific entitlement change: An Applied commercial limit-increase/plan-change outcome frozen for this subscription. It does not silently change other tenants, and it is not a separate generic override record in the current schema.