My Notifications
Overview
The My Notifications page is the owner-scoped inbox for persisted website workflow notifications. Current commercial-order transitions can create notifications that link back to the website order details page. Older links shaped like dashboard order routes are normalized when read so retained notifications continue to open the website surface.
Accessing Notifications
Click the bell icon in the website header to open a quick preview of recent notifications, or click View All Notifications (or navigate to My Notifications in the menu) to see the full list.
The bell icon displays a badge with the count of unread notifications. When all notifications have been read, the badge disappears.
What Triggers a Notification
| Event | Notification |
|---|---|
| Your commercial order is Submitted | Submission/workflow notification when produced by the transition |
| Your order is Approved | Approval notification linked to order details |
| Your order is Rejected or Cancelled | Closure notification; inspect details for any recorded reason |
| Your approved order is paid and Applied | Application notification confirming the workflow transition |
| An enabled website workflow posts an administrative reply | Reply notification when that producer is used |
Reading Notifications
Each notification in the list shows:
- Type — what kind of event occurred
- Title and body — the persisted summary of what changed
- Action — an optional safe link to the related website page
- Time — how long ago the notification was created
- Read / Unread indicator — unread notifications are highlighted
Use Open when an action link is present to go to the related website page. Opening the destination and marking the notification read are separate controls in the current inbox; use Mark as Read when needed.
Marking Notifications as Read
- Single notification: Click the notification to mark it as read automatically. You can also click the Mark as Read option next to an individual notification without opening it.
- All notifications: Click Mark All as Read at the top of the notifications list to clear the unread badge in one step.
Notification Emails
Some authentication and communication workflows send email, but the current website notification inbox does not itself guarantee an email copy for each stored notification. Treat the following as possible communication events only when the corresponding producer and email channel are configured:
- Commercial status changes
- Administrative replies from workflows that support them
If you are not receiving notification emails, check your spam or junk folder. Make sure the Survanta sender address is in your contacts or allowed-senders list.
Frequently Asked Questions
How long are notifications kept? The current website read service applies no fixed 90-day deletion rule. Notifications remain queryable while their persisted recipient rows are retained and not deleted under an operational policy. Do not rely on the inbox as a permanent archive; retain important order references separately.
Can I turn off notifications? The current website profile does not expose notification-preference controls. In-app rows are created by supported workflow producers. Email availability depends on the specific communication workflow and deployment configuration, not a website Account Settings toggle.
Will I get notifications for drafts? The plan builder's pre-submission selection is stored in the current browser session and does not create a notification. A persisted commercial Draft may exist briefly inside the server workflow, but the public custom-plan POST normally creates and immediately submits it; notifications depend on successful workflow transitions.