My Requests
Overview
The My Requests page is your central place to track commercial orders you submitted to the Survanta platform team. Website reads are owner-scoped: you can see only orders whose requester identity is your signed-in website identity.
Accessing My Requests
Sign in to your website account and click My Requests in the navigation menu. The current page is a paged order list. A normal request opens the corresponding owner-scoped Request Details page. A platform offer opens the owner-scoped Offer Review page on the website; you never need to use the dashboard to review or decide on an offer.
What Is Shown on Each Request Card
| Field | Description |
|---|---|
| Request Number | The order number that identifies the commercial request |
| Request Type | New subscription, custom plan, plan change, or limit increase |
| Created On | The date the order record was created |
| Amount | Current order total and currency |
| Status | The current commercial lifecycle status (see below) |
Request Statuses
| Status | Meaning |
|---|---|
| Draft | The order exists but has not yet been submitted for platform review. |
| Submitted | The order has been sent for review. |
| Offered | The platform sent fixed commercial terms for your review. Open the offer from this list or My Notifications to complete organization details, accept, request changes, or decline it. |
| Approved | The platform approved the order and its invoice is ready for the permitted payment/proof workflow; approval is not the same as applying entitlements. |
| Applied | Payment/application processing completed and the approved order was applied to subscription and entitlement data. |
| Rejected | The platform rejected a submitted order. The details page shows the recorded rejection reason when present. |
| Cancelled | The requester or platform closed an eligible order without applying it. |
Filtering and Searching
The current website list provides bounded pagination but does not expose the previously documented status filter or request-number search controls. Use the displayed order number and browser navigation to identify a request; do not assume hidden filtering is applied.
Opening a Request
Click View order on a normal request to open Request Details. When the platform has sent an offer, the action is View offer and opens Offer Review on the website. Offer Review shows the persisted commercial snapshot and lets you complete organization details before accepting; acceptance issues the invoice for that same total and continues through the existing payment lifecycle. You can also request changes or decline an open offer. A built-in conversation thread is not part of either page; use an approved support channel when more information is needed.
Frequently Asked Questions
Why can I only see my own requests? Website order reads require the requesting website identity. Authorized platform operators have their own permission-gated management surface. This separation protects commercial and company information.
Can I cancel a request? Use Cancel while the details page offers it. Requesters may cancel Draft or Submitted orders only when no payment record exists. Applied, Rejected, and Cancelled orders cannot be closed again, and commercial history is retained rather than deleted.
How many requests can I have open at once? No request-count limit is established by the current commercial-order source. State, ownership, pricing, invoice, payment, discount, and entitlement rules still apply to every order. Avoid duplicates because each order has its own invoice and lifecycle.
Will I be notified when my request status changes? Commercial workflow notifications are written to the website notification inbox for supported transitions, including approval, rejection, cancellation, and application. The current source does not expose website email-preference controls or guarantee email delivery for every order event, so treat My Notifications and the order details page as the authoritative in-app channels.