Manage Tenant Users — Platform Admin

Overview

Platform Admins can view, manage, and take action on user accounts within any tenant. This section is used for cross-tenant user administration, not for day-to-day tenant user management (which tenant admins handle themselves).

Viewing Users in a Tenant

1. Open Tenant Users from the dashboard navigation.
2. Select the tenant from the tenant filter dropdown.
3. The user list shows all users belonging to that tenant, with their status, email, and assigned permission groups.

Resetting a User's Password

1. Find the user in the list.
2. Click Actions → Reset Password.
3. The user receives a password-reset email at their registered email address.
4. Platform Admins cannot view or directly set a user's password; the user completes the reset themselves.

Deactivating a User

1. Find the user in the list.
2. Click Actions → Deactivate.
3. The user can no longer log in but their data is preserved.
4. Use this for account suspension, departure from the organization, or compliance reasons.

Reactivating a User

1. Filter the user list to show inactive users.
2. Find the user and click Actions → Activate.
3. The user can log in again with their existing credentials.

Important Boundaries

• Platform Admins manage users across tenants from a platform-level view.
• Tenant Admins manage their own users from within their tenant dashboard. Both can deactivate or reset passwords.
• A user belongs to exactly one tenant. Moving a user between tenants is not supported.
• Platform Admin accounts are not tenant users and do not appear in the tenant user list.