Login — Platform Admin

Overview

The dashboard login is the entry point to Survanta management. Platform administration pages require a shared Identity-directory account categorized for platform access, allowed on the dashboard channel, and granted the relevant system permissions. The website uses the same identity store but a separate Website cookie; a website session cannot authenticate platform pages.

How to Sign In

1. Navigate to the Survanta dashboard login page.
2. Enter your Platform Admin email address and password.
3. Click Sign In.
4. If credentials are correct, you are redirected to the Platform Admin dashboard home.

Password Reset

If you forget your password:

1. Click Forgot Password on the login page.
2. Enter the email address associated with your Platform Admin account.
3. Check your inbox for a password-reset OTP.
4. Enter the OTP and a new password on the dashboard reset page.
5. Sign in with your new password.

Session and Security

• Platform Admin sessions use secure, HTTP-only cookies.
• The current dashboard application-cookie configuration uses a 30-day lifetime. This is deployment configuration, not a password-expiration rule, and may change.
• Failed login attempts are rate-limited; repeated failures may temporarily lock the account.
• Platform, tenant, and website identities share the Identity directory, but account categories, access channels, cookies, tenant context, and permissions keep the surfaces separate. A single browser can hold both website and dashboard cookies without one granting the other's access.

Access Scope

A Platform Admin can access:

• Tenant management (create, edit, deactivate tenants).
• User management within any tenant.
• Subscription plan and limit configuration.
• Billing records and invoices.
• Platform-level notifications.
• Integration and API key management.
• Documentation and website management.

Platform Admin status is not an unrestricted cross-tenant data bypass. Tenant-specific operations require their explicit system permission and, where designed, an authorized selected-tenant context; purpose-built cross-tenant reporting remains separately permission-gated.