FAQ — Website Users

Frequently asked questions for users interacting with the Survanta public website.

Q: How do I register as a website user?

Open /register, provide the required account and country details, and submit the anti-forgery-protected form. Registration sends an email-confirmation OTP, not a verification link, and redirects to /confirm-email. Enter the code there; after confirmation, sign in with the Website cookie flow.

Q: How do I submit a custom plan request?

Open /CommercialOrders/CustomPlan. Anyone can view the builder and preview a quote, but submitting requires an authenticated website account with plan-request permission. Submission creates a CustomPlan order and immediately moves it from Draft to Submitted for Platform Admin review.

Q: Can I save my plan builder progress and come back later?

No resumable builder-draft save is exposed by the current website action. The custom-plan form creates and immediately submits the order in one request. Preserve your choices outside the form if you need to leave before submission.

Q: Where can I see the status of my request?

Log in and open /CommercialOrders. Owned orders use the statuses Draft, Submitted, Approved, Rejected, Applied, and Cancelled. Open /CommercialOrders/Details/{id} for priced lines, invoice/payment state, customer/admin notes, and available actions.

Q: How do I reply to a Platform Admin in a conversation?

Commercial orders do not have a conversation-thread entity or reply action. They contain customer/admin notes and emit dashboard workflow notifications on state changes. Use the available support/contact channel when clarification beyond those notes is needed.

Q: What is Contact Sales?

Contact Sales is a rate-limited public inquiry form for questions before a commercial order. It is separate from OrderSubscription; submitting it does not create, approve, price, or apply a plan order. Follow-up handling is an operational process, not a guaranteed email-response schedule in the form contract.

Q: Do I need a website account to view the pricing page?

No. Public pricing and the custom builder/quote preview are anonymous. You need a confirmed Website account to submit a custom-plan order or view your owned orders.

Q: What should I do if I do not receive the verification email?

Check spam or junk first. Then return to /confirm-email, provide the email address, and use the resend action at POST /confirm-email/send to request another confirmation OTP. The endpoint returns neutral messaging and is rate-limited; use Contact Sales/support if delivery still fails.