FAQ — Website Users
Frequently asked questions for users interacting with the Survanta public website.
Q: How do I register as a website user?
Open Register, provide the required account and country details, and submit the anti-forgery-protected form. Registration sends an email-confirmation OTP, not a verification link, and redirects to Confirm email. Enter the code there; after confirmation, sign in with the Website cookie flow.
Q: How do I submit a custom plan request?
Open the Custom plan builder. Anyone can view the builder and preview a quote, but submitting requires an authenticated website account with plan-request permission. Submission creates a CustomPlan order and immediately moves it from Draft to Submitted for Platform Admin review.
Q: Can I save my plan builder progress and come back later?
No resumable builder-draft save is exposed by the current website action. The custom-plan form creates and immediately submits the order in one request. Preserve your choices outside the form if you need to leave before submission.
Q: Where can I see the status of my request?
Log in and open My orders. Owned orders use the statuses Draft, Submitted, Approved, Rejected, Applied, and Cancelled. Select an owned order for priced lines, invoice/payment state, customer/admin notes, and available actions.
Q: How do I reply to a Platform Admin in a conversation?
Commercial orders do not have a conversation-thread entity or reply action. They contain customer/admin notes and emit dashboard workflow notifications on state changes. Use the available support/contact channel when clarification beyond those notes is needed.
Q: What is Contact Sales?
Contact Sales is a rate-limited public inquiry form for questions before a commercial order. It is separate from OrderSubscription; submitting it does not create, approve, price, or apply a plan order. Follow-up handling is an operational process, not a guaranteed email-response schedule in the form contract.
Q: Do I need a website account to view the pricing page?
No. Public pricing and the custom builder/quote preview are anonymous. You need a confirmed Website account to submit a custom-plan order or view your owned orders.
Q: What should I do if I do not receive the verification email?
Check spam or junk first. Then return to Confirm email, provide the email address, and use Resend code to request another confirmation OTP. The endpoint returns neutral messaging and is rate-limited; use Contact Sales/support if delivery still fails.